Frequently Asked Questions

Q) What are the uses for M²Convert for ZEN?

A) M²Convert for ZENis an easy-to-use multimedia converter that converts files and DVDs to ZEN format.

For more information, refer to: Introduction to M2Convert.

Q) How do I convert a batch of multimedia files?

A) To convert a batch of multimedia file(s), perform the following steps:

Insert the file(s) you want to convert into the Tasks List by performing one of the following procedures:

Select one of the buttons in the Actions View to open a dialog box so you can navigate to and select the DVD or files you want to convert.
Drag and drop files from Windows Explorer to the Tasks List.
Right-click anywhere in the Tasks List and when the context menu appears, select Add Files or Add Folder or Backup DVD.

Select a Conversion Profile.
Select Convert to start the conversion process.

Q) How do I change the video size (resolution) of the converted video files?

A) Use the Profile View to select a different profile for the conversion.

For more information, refer to: How to Convert Files or a DVD.

Q) How do I convert an entire DVD to ZEN-compatible format?

A) Follow these steps to convert a DVD to ZEN-compatible format:

Insert the DVD into the DVD drive. Select OK in the Select DVD Disc(s) dialog that appears.

Select Convert a DVD to back up a DVD by opening the Select DVD Disc Dialog to select a DVD disc for insertion into the Tasks List.

Select a profile in the Profile View.
Select Convert to start the conversion process.

For more information, refer to: How to Convert Files or a DVD.

Q) How do I convert a single DVD title or chapter to ZEN-compatible format?

A) Follow these steps to convert a single DVD title The name for a group of related video files (called "Chapters") on your DVD. For example, for a DVD called "My Summer Vacation," you might have the titles "Water Skiing," "New Friends," and "Hiking." For each of those titles, you might have one or more different video files. or chapter The name for each individual video file on a DVD. For example, under the title "Water Skiing", you might have the chapters "My first try," "My first wreck," and "My first jump." to ZEN-compatible format:

Insert the DVD into the DVD drive. Select OK in the Select DVD Disc(s) dialog that appears.

Add DVDs to the Tasks List. The Tasks List shows the files that will be converted. The order of the items in the list is the order that will be used to perform the conversion. Right-click anywhere in the in the list to open the Tasks List Context Menu, which contains useful commands.

To add items, do one of the following:

Select one of the buttons in the Actions View to open a dialog box so you can navigate to and select the DVD you want to convert.
Drag and drop files from Windows Explorer to the Tasks List.
Right-click anywhere in the Tasks List and when the context menu appears, select Backup DVD.

(Optional) Select DVD tracks. If you are converting a DVD that does not have a playlist, or are converting a DVD that does have a playlist but you want to convert the entire movie, skip this step.

Open the Select DVD Chapters Dialog to designate a specific portion (chapters and titles) and specific features of a source DVD for conversion. To open this dialog, perform one of the following procedures:

Select the Select Chapters button in the Select DVD Disc Dialog.
From the Tasks List Context Menu select Edit DVD playlist after selecting a DVD item in the Tasks List.
In the Thumbnails Tasks List select the $image\SpecialListButtonEditPlaylist.gif$ Edit DVD playlist button.

The figure below shows the Select DVD Chapters Tab:

$image\SelectDVDChapters.gif$

Use the check boxes to select all tracks, select individual tracks, or unselect all tracks.
Use the + and – buttons to expand or collapse the track listings.
Use the slider and Play, Pause, and Stop buttons to preview tracks and help you find specific segments.

Select the Profile. Use the Profile View to select the conversion profile for the selected task(s). M²Convert comes with many built-in profiles for various devices.
Select an Output Folder. Use the Output Folder to specify where you want to save the converted files:

Convert your DVD tracks. Select Convert to start the conversion process.

For more information, refer to: How to Back Up a DVD.

Q) How do I convert a file to ZEN-compatible format?

A) Perform the following steps to convert a file to ZEN-compatible format:

Select Convert Files to display an MS Windows Open dialog so you can select the file(s) for insertion into the Tasks List.

Select a profile in the Profile View to set the Compression, Quality and Size, and Output Folder.
Select Convert to start the conversion process.

For more information, refer to: How to Convert Files or a DVD.

Q) When attempting to convert a video I get the message "DVD does not contain audio or video", what should I do?

A) M²Convert requires DVD viewing software on your machine in order to acquire and convert the video. If you do not have DVD playing software installed, please take a look at the software that came with either your computer or your DVD player to see if this software was included (most likely it was) and install it. If you are unsure if you have DVD software installed, you can conduct a test in Windows Media Player to see if the problem is with M2Convert or with your operating system. To do this, open Windows Media Player, then attempt to open the DVD player: Select File -> Open, navigate to the Video_TS folder on the DVD, the open the VIDEO_TS.IFO file. If your video plays correctly in Windows Media Player, the problem is with M2Convert. In this case, please contact support at http://www.m2solutionsinc.com/support/contactsupport.html for further steps.

Q) How do I transfer my converted files to my ZEN?

A) Follow these steps to transfer a file to your ZEN:

Connect your ZEN to any USB port on your computer..
From your computer desktop, go to My Computer>ZEN Vision Media Explorer
Select Organize Media>Video.
Drag and drop the converted files to the Video folder on your ZEN.

Q) Why do my converted files display "www.m2solutionsinc.com" in the center of the video?

A) This means that you are running an evaluation version of M2Convert for ZEN.

To generate files without this message, purchase M2Convert for ZEN.
To purchase M2Convert for ZEN, select Purchase , then follow the prompts.

For more information, refer to: How to Purchase and Activate M2Convert.

Q) Why do my converted files display an "Activate" watermark?

A) This means you have purchased and used a copy of M2Convert for ZEN for more than 60 days without activating.

To generate files without this message, activate your copy.
To activate your copy of M2Convert for ZEN, select Activate, , then follow the prompts.

For more information, refer to: How to Purchase and Activate M2Convert.