When attempting to convert a video I get the message "DVD does not contain audio or video", what should I do?
M²Convert requires DVD viewing software on your machine in order to acquire and convert the video. If you do not have DVD playing software installed, please take a look at the software that came with either your computer or your DVD player to see if this software was included (most likely it was) and install it. If you are unsure if you have DVD software installed, you can conduct a test in Windows Media Player to see if the problem is with M²Convert or with your operating system by opening Windows Media Player and attempt to open the DVD player by clicking "File" "Open" and navigating to the "Video_TS" folder on the DVD and open the file titled "VIDEO_TS.IFO". If your video plays correctly in Windows Media Player, then please inform support here for further steps.