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Please make sure to download and test the free evaluation prior to purchasing the product to ensure the software will work as expected on your machine. You will not need to download the software again, purchasing the software will give you a registration key and your software will operate normally.

I converted a file then added another file after the conversion was done, and now it tells me that my first converted file is unconverted.
  • In this case you must remove the converted file from the list before converting a second file, unless you want to convert the file again.

When attempting to convert a video I get the message "DVD does not contain audio or video", what should I do?

M²Convert requires DVD viewing software on your machine in order to acquire and convert the video. If you do not have DVD playing software installed, please take a look at the software that came with either your computer or your DVD player to see if this software was included (most likely it was) and install it. If you are unsure if you have DVD software installed, you can conduct a test in Windows Media Player to see if the problem is with M²Convert or with your operating system by opening Windows Media Player and attempt to open the DVD player by clicking "File" "Open" and navigating to the "Video_TS" folder on the DVD and open the file titled "VIDEO_TS.IFO". If your video plays correctly in Windows Media Player, then please inform support here for further steps.

Why do my converted files display "www.m2solutionsinc.com" in the middle of the video?

Trial versions of M²Convert for iPod add a www.m2solutionsinc.com watermark to any files it creates. This means you don’t have a purchased copy and you are running an evaluation. To generate files without this message, purchase M²Convert for iPhone.

Why do my converted files display the word “Activate” in the middle of the video?

This means you have purchased a copy without activating it. You must activate your copy 60 days from the first time you entered a serial number. If you do not activate your copy after 60 days, files generated will display the word “Activate” in the middle. You must activate in order to remove this message.

How do I insert my videos into iTunes?

Your videos can be automatically inserted into iTunes by checking the "insert into iTunes" checkbox. This will automatically insert your file into iTunes when the file is finished converting.

Where do my files go once they are converted?

Your files are stored in the location you specify under the "Output" field labeled in the screenshot below.

Do I need to activate my copy?

Yes. You have 60 days from the day you enter your serial number to activate your product. If you do not activate the product, a watermark will appear in the middle of each converted file that reads "Activate" until you activate it.

How do I activate my copy?

Run the activation wizard, which will take you through the steps of activation.

 

 

 
 
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